Refund policy

  • Garden Beds & Planter Boxes: Cedar Planters offers free returns or exchanges within 30 days of receiving your order for raised garden bed and planter box purchases. Customers can choose store credit, an exchange for a product of equal value, or a refund to the original payment method. A prepaid return shipping label will be provided upon request; please contact us to obtain the label.
      • Products must be unused, in original condition, and in original packaging.
      • Items must be free of any visible signs of wear or use.
      • Please ensure the return box is properly sealed before shipping.

  • If you have ordered Garden Grade by mistake and want to upgrade to Select Grade, we are happy to help as long as your order hasn’t shipped yet! Please contact us as soon as possible at info@cedarplanters.com.

  • Accessories: Cedar Planters offers returns or exchanges within 30 days of receiving your order. Customers may choose store credit, an exchange for a product of equal value, or a refund to the original payment method. Return shipping costs for accessories must be covered by the customer.
    • Products must be unused, in original condition, and in original packaging.
    • Items must be free of any visible signs of wear or use.
  • Shipping Costs & Fees: Cedar Planters does not charge a restocking fee. Original shipping costs are non-refundable. Return shipping is free, except for accessories. Any applicable governmental duties, tariffs, or customs fees are the customer's responsibility. If Cedar Planters is charged these fees, they may be deducted from the refund amount.
  • Exceptions:
    • All items must be returned in original condition and packaging.
    • Items showing signs of wear or use will not be accepted.
    • All custom orders are final sale and are not eligible for return or exchange.
  • Return Process: To initiate a return or exchange, please email us at info@cedarplanters.com.